ServizioContenuto basato su fatti, osservati e verificati dal reporter in modo diretto o riportati da fonti verificate e attendibili.Scopri di più
Electricity consumption

Bills, from price to new supplier: everything you need to know about the end of the 'maggior tutela' in 10 questions and answers

The price protections will come to an end next 30 June when the new graduated protection service kicks in: here are ten questions and answers to understand what will change

by Celestina Dominelli

5' min read

Key points

5' min read

The greater protection for electricity bills is moving towards its definitive end. From 1 July, in fact, as is well known, the gradual protection service will be triggered, representing the 'temporary' mechanism conceived by the Authority for Energy, Networks and Environment to accompany the electricity market towards complete liberalisation. The price protections will therefore cease next 30 June, and non-vulnerable domestic customers who, in the meantime, have not made a choice in the free market, will be automatically transferred to the operator of the reference area selected on the basis of the auctions held in recent months. But how the new regime works and what you need to know in view of the end of greater protection: here are all the answers to doubts related to the transition to the graduated protection service.

1) What happens if no choice is made by 1 July?

The conditions are different depending on the type of customer: if you belong to the non-vulnerable and do not choose a contract in the free market, you will be transferred, as mentioned, to the graduated protection service as of 1 July. If, on the other hand, you belong to the vulnerable, nothing will change and you will continue to be supplied with the same service until auctions are held to identify the operators of the future vulnerable service.

Loading...

2) How do I know if I am one of the vulnerable customers?

To qualify for the vulnerable condition, you must meet one of the following requirements: 1) be 75 years of age or over; 2) be entitled to receive the social electricity bonus (per Isee level) or the bonus for serious health conditions (such as to require the use of medical-therapeutic equipment powered by electricity); 3) be a disabled person pursuant to art. 3 of Law 104/92; 4) have an emergency housing facility following calamitous events or in a minor island not interconnected

3) How is the vulnerability condition communicated?

A customer served in the greater protection service who has not been identified as vulnerable, even though he or she meets the vulnerability criteria, must notify his or her seller by filling in the form that he or she has also received from his or her greater protection operator in two communications between September 2023 and June 2024, in order to continue to be served in the greater protection service. The form can be downloaded from the Authority's website. If there is a change in the vulnerable status, the supply holder must contact his seller. As for non-vulnerable customers, a vulnerable customer may at any time choose a free market offer, in accordance with the terms and timing provided by the seller within the selected offer and in compliance with regulatory obligations.

4) Is it possible to re-enter the greater protection from the free market?

The switch is still possible until 30 June. Activation of the service can be requested from the operator of the greater protection in your municipality: on the Arera website you can find the name of the operator to be selected or, alternatively, you can contact the consumer desk at 800 166 654 (active from 8 a.m. to 6 p.m., Monday to Friday, excluding holidays).

Gas, bollette quasi uguali dopo la fine del tutelato

5) What are the conditions of the graduated protection service?

The economic conditions applied to customers of the graduated protection service provide for the application, in addition to the regulated tariff components, of a price component (in euros/kWh), to cover energy procurement costs, based on the monthly PUN values and a component (the 'gamma parameter' expressed in euros/POD/year) defined on the basis of the offers made by the operators. This component is the same throughout the country and is determined as the weighted average of the auction prices for the number of customers in each area transferred to the graduated protection service. This component will be determined close to 1 July 2024, when the graduated protection service for non-vulnerable domestic customers will begin, and will then be updated annually according to the number of customers supplied to the graduated protection service in the different territorial areas. At current prices - but the final savings will be quantified, as mentioned, nearer to the switchover -, it is estimated that there will be an overall saving per withdrawal point of around €130 per year in the graduated protection service compared to the greater protection service in relation to the marketing component.

6) How long will the transitional regime last?

The graduated protection service will last for three years: in the absence of an express indication, at the end of the period of supply of the Stg, the customer will be supplied by the same operator of the service on the basis of its most favourable free market offer. In essence, the customer will remain with the same operator but will be transferred to the free market with the application of the most favourable offer at that time among those made available by the seller.

7) Who will be the new supplier of the Stg?

.

The new supplier in the graduated protection service was selected in an auction system managed by the Single Buyer on the basis of the route outlined by Arera. To identify the suppliers, the Italian territory was divided into 26 areas. Here are the winning groups: Enel Energia (7 areas, of which 6 North and Rome; Hera Comm (7 areas of which 4 North, 2 Centre, 1 South; Illumia (3 areas of which 1 North, 1 Centre and 1 South); E.ON (1 area in the North); A2A Energia (2 areas in the South); Edison Energia (4 areas in the South); IrenMercato (2 areas in the South).

8) Where can the list of vendors of the new service be consulted?

The list is available on Arera's website and contains the details of the auction winners broken down by area and the proposed bidding discount.

9) If you are already on the free market, do you have to do anything before 1 July?

If you are a customer on the free market, vulnerable or not, and you want to remain on the free market, you do not need to do anything. If you are a vulnerable customer on the free market and you want to access the greater protection service (which for vulnerable customers will continue beyond 1 July 2024), you must submit a request to the operator of the greater protection service in your area, which can be found on the Arera website (see answer 4). If you are not already identified as a vulnerable customer (i.e. your vulnerable status does not derive from your age), you must also send the self-certification form to the operator of the greater protection service in your area. Finally, if you are a non-vulnerable customer on the free market and you want to return to the greater protection service, you can do so until the latter expires (at the end of June because from 1 July the greater protection service will give way to the graduated protection service, which non-vulnerable customers will not be able to join).

10) How do you know your usual consumption?

.

On your bill you can see how much electricity you have used in the last 12 months and how much you have spent overall. To analyse your consumption over a longer period of time, regardless of the vendors, you can log in with your Spid or Cie on Arera's Consumption Portal: www.consumienergia.it. To make an informed choice on the free market, you can consult the Authority's offers portal: www.ilportaleofferte.it.

Copyright reserved ©
Loading...

Le ultime di 24+

Brand connect

Loading...

I prossimi eventi

Tutti gli eventi

Newsletter

Notizie e approfondimenti sugli avvenimenti politici, economici e finanziari.

Iscriviti