The Ageing Emergency

Non-self-sufficient, only 7.6 per cent in nursing homes and families pay 58 per cent

In the Cergas Bocconi-Essity Long Term Care Observatory Report the portrait of an inadequate Italy: RSAs left alone at the helm and Adi still stuck at 14 hours per frail elderly person

Adobestock

5' min read

5' min read

The galloping ageing of the Italian population, which unfortunately brings with it a quota of non-self-sufficient persons equal to over 4 million in 2023 (+1.7% over 2021) is not matched by an equal increase in services: On the contrary, the gap between demand and supply of care is dramatic, so much so that today the RSAs - mostly concentrated in the North of the country - meet just 7.6% of needs, while the Integrated Home Care (ADI), widespread on paper as required by the National Recovery and Resilience Plan, is planted on a 30.6% coverage rate and, as a result of the serious shortage of professionals, totals a totally inadequate actual number of hours per person, amounting to 14 hours per elderly person. Also dramatic is the figure for day care centres, which cover barely 0.6 per cent of demand. In the face of this substantial latitude on the part of the social-health services, the caretaker-pillar remains in the field: more than one million estimated in 2023 between regular and irregular carers. to be precise, 1,034,243 are hypothesised. And the families? In the daily lives of almost all households there is the experience of the hefty bill paid in terms of suffering for their loved ones, absence from work, and strictly economic outlay: in addition to the bill to be paid at the end of the month for carers, about 58% of the turnover of the RSAs' managers derives from the private expenditure of family members, mostly (44%) dependent on the share of public services that the relatives themselves bear in large percentage. Only 14% of the turnover of the facilities comes from completely private expenditure for in-patient places

The Cergas Bocconi-Essity Report

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The picture is drawn by the 7th Long Term Care Observatory Report Cergas Sda Bocconi-Essity, which denounces "a poor and inadequate performance of services compared to the demand of the elderly and families". It then raises the issue of an ever closer connection between residences for the elderly, hospital and territorial health services to improve the effectiveness and efficiency of welfare systems.

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The Report returns the results of a survey conducted on 106 residences for the elderly, each of which manages an average of 113 beds, which takes a snapshot of the exchanges and connections between RSAs and other actors in the sector. Among the system's main criticalities, the first one immediately emerges when assessing the elderly person's need for assistance in order to gain access to a facility, and that despite the new rules dictated by the non-self-sufficiency reform passed by the government two years ago (law 33/2023): general practitioners (mmg), health authorities and municipal social services enter the field. "It emerges from this that the assessment of need is compartmentalised," warn the authors of the report, "and does not take into account the characteristics of the services that the elderly would need. Relationships with facilities take place through formal and administrative exchanges, fuelling the risk of offering services that are inadequate or inconsistent with the needs of individuals.

The risk of inefficiencies and duplication of services

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Not only: the RSAs are 'left autonomous' in defining the details of service delivery (38% of cases). That is to say, there is still no structured interface with other healthcare entities, creating inefficiencies and often duplication of services. A condition that also occurs in the case of the activation of emergency services such as access to emergency rooms or hospitalisation.

'The RSAs,' commented Giovanni Fosti, Elisabetta Notarnicola and Eleonora Perobelli, lecturers and researchers at Cergas Sda Bocconi, 'have become points of reference for continuing care. They offer fundamental support to families and the healthcare system, also managing end-of-life, dementia and chronic diseases. What is needed, however,' they warn, 'are innovative approaches, new specialised professional skills, and an integration of services and structures to ensure the sustainability of the long-term care sector, also by activating synergies with other parts of the welfare system. No organisation can meet these challenges alone'.

For their part, the facilities involved state that dialogue is more structured on system governance and budget definition issues, with a strategic relationship with public institutions on specific topics and not on the merit of services. In particular, the social and health care residences dialogue with the Asl (local health authority) to verify care levels (65%) and the profile and characteristics of guests (51%), and to define the annual budget (43%); with the Region to discuss staffing standards (32%) and the value of tariffs (43%); with the municipal social services, but only in 18% of cases.

Rsa "under pressure"

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According to the Report, residences for the elderly are still strongly rooted in residential and publicly funded services. Approximately 58% of the turnover of the operators of facilities for the elderly derives from the private expenditure of households, the majority of which (44%) is dependent on the co-participation fee for public services, which are in turn largely financed by households. Only 14% of the turnover of the facilities comes from completely private expenditure for in-patient places.

In the absence of growth in the sector, with respect to public and private expenditure, there is 'the risk of a short-circuit in the ability of services to respond to the needs of families, with Residences for the Elderly increasingly under pressure and with a major brake on the drive for service innovation,' the experts say.

And also for Massimo Minaudo, Country Manager of Essity Italy, precisely because the RSAs are in fact the nerve centre for the assessment of needs, 'we need to rethink the system, to channel investment into innovation and the expansion of services, so that they are able to respond to the real needs of non-self-sufficient individuals and their families'.

Best practices in the field

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Against an overall dramatic backdrop in which the spotlight shining on RSAs shows 'various inefficiencies in the management of interdependencies between residential facilities for the elderly and other health and welfare players', the report lines up virtuous cases of innovation. Among these is the introduction of a psycho-geriatrics department in the Istituti Riuniti Airoldi e Muzzi to accommodate patients with stabilised psychiatric pathologies but with chronic social-health needs. So much so that, contrary to what is usually the case, in some cases, active interaction with the territorial care network has facilitated the return of younger patients to their homes. Then, the experimentation of the Bed Management function in the Golgi Redaelli Asp, with the allocation of dedicated resources and procedures to optimise care management. Also, the multi-service platform created by the Gheron Group to promote flexible and integrated services, accessible to both adult citizens and the elderly in the area, through synergies with health professionals and other social and health care companies. Lastly, the Korian Group's project of the RSA 'as a place of social and labour inclusion', to promote the inclusion of people with a migrant background, offering them training and job stabilisation opportunities.

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