Platforms, QR codes and remote monitoring: this is how healthcare is being transformed
The “Performa” Observatory at LIUC Business School analyses and compares experiences, generating evidence to inform decision-making: 50 projects under the microscope
Almost one in two Italian adults (46.8 per cent) lives with at least one chronic condition, and more than one in four (26.5 per cent) has at least two chronic conditions (ISTAT, 2025 data). These figures highlight the growing complexity of healthcare needs and the need to rethink local healthcare provision, ensuring continuity of care and integration between services.
In this context, innovation does not simply mean introducing technologies, but integrating them into care and organisational processes. These tools can improve access to services and bring to light needs that have not yet been expressed, but their value depends on their ability to support decision-making, the work of healthcare professionals and the patient experience.
The 50 projects shortlisted for the second edition of the Call4 ‘Best Social and Healthcare Practices in the Lombardy Region: measuring to innovate’, organised by the Observatory on Organisational Performance in Healthcare and Social Care – PERFORMA at LIUC Business School, with the involvement of 24 ASSTs and 5 ATSs in Lombardy, offer a practical perspective on this development.
Only a few place the technological component at the heart of innovation, emphasising that innovation in healthcare is measured by the value that these technologies help to generate.
A few examples: ‘Inquadra il cambiamento’ by ASST Bergamo Est, which uses QR codes to make it easier to access addiction services, and ‘GDM Smart Path’ by ASST Lariana, which offers telemonitoring, digital education and decision support, using AI solutions, for women with gestational diabetes, with the aim of anticipating critical issues and focusing outpatient appointments on complex cases. Furthermore, ATS Insubria, in collaboration with ASST Sette Laghi, is adopting data-driven approaches to identify patients with heart failure who have not had recent check-ups and to structure dedicated care pathways and schedules, thereby promoting proactive management of health needs, whilst ASST Cremona is promoting ‘Capsula – Tutta salute’, which encourages the self-monitoring of health parameters, with support from healthcare professionals in interpreting the results and referring patients to the appropriate services.
