Tax office: the Revenue Agency opens this afternoon at its offices and online: requests ranging from tax demands to refunds
The initiative to keep offices open until 6 pm is now underway. It involves 160 offices, including those of the former Land Registry.
Key points
The Italian Revenue Agency is further strengthening its services for taxpayers and the professionals who assist them. The initiative to open offices to the public in the afternoons is now underway; this has been the subject of discussions, particularly with professional bodies, with chartered accountants led by Elbano de Nuccio and employment advisers headed by Rosario De Luca at the forefront.
Wide-ranging operation
This initiative is set to involve up to 160 local offices and will ensure two afternoon sessions per week: one in person and the other remotely (via remote support and video conferencing). The pilot scheme already has a provisional start date, with regional management required to ensure it begins by 1 September at the latest.
Openness to dialogue
The guidelines are about to be sent out from the division to all regional offices in accordance with the scope set by the Agency’s Resources Division, headed by Antonio Dorrello, and the Services Division, led by Paolo Savini. This project forms part of the process of engaging with citizens, businesses and professionals, which Vincenzo Carbone, Director of Revenue, is strongly championing. Thus, the two afternoon sessions will provide a further opportunity to address taxpayers’ requests for clarification.
The departments involved in the initial phase
According to initial indications, the regional offices located in the regional capitals will be involved, as well as those in the main provincial capitals; these may be supplemented by additional offices or larger facilities, to be determined in consultation with each regional directorate. But that is not all, as the roll-out also concerns the former Land Registry, namely the provincial ‘Territorio’ offices located in the regional capitals, along with all those in Campania and Tuscany.
Subjects covered by the support service
Friendly reminders, tax demand notices, formal checks on tax returns, compliance letters, direct tax refunds (IRPEF and IRES), as well as automated partial tax assessments. These are the ‘basic’ matters on which the afternoon service will be required to provide responses. Other matters may be added to these, depending on the main requests at local level and, of course, subject to the availability of Revenue Agency staff during these hours. In any case, every effort will always be made to ensure that cases of obvious necessity and urgency are dealt with, that documents and applications are received, and that requests from the most vulnerable sections of the population are addressed.
